la quanse ("la quanse", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what personal data we may collect, why we collect it, how we use and protect it, when we may share it, how long we may retain it, and the choices and rights available to you when you use our website, create an account, purchase products, subscribe to membership, contact us, or otherwise interact with our services.
The website and services are operated by la quanse.
Privacy and support contact: support@laquanse.com
We collect information reasonably necessary to operate our services, fulfil transactions, provide customer support, maintain security, and carry out disclosed purposes.
This may include your name, email address, mobile number, login information, profile preferences, and optional birthday or membership information. If you use third-party sign-in, we receive information made available by that provider according to your authorisation. We do not receive your third-party account password through a standard OAuth sign-in flow.
We may collect products purchased, order number, order date, quantity and size, price and discounts, billing and delivery addresses, order status, return or refund information, and customer-service communications. Payment providers may process complete card, bank, UPI, or other payment credentials directly. We do not intentionally store complete payment-card numbers or security codes on our own systems.
When you contact us, we may collect your name, contact details, order details, correspondence, attachments, and information about your request. When you use the website, we may collect IP address, browser and device type, operating system, language, pages visited, timestamps, referring pages, error information, and security or fraud-prevention signals.
We may use cookies, local storage, session technologies, pixels, and similar technologies to keep you signed in, maintain your shopping bag, remember preferences, process checkout, measure performance, detect fraud, and support analytics or marketing where permitted. If you use wishlist, saved products, recently viewed products, or membership services, we process the information needed to provide those features.
Depending on the circumstances and applicable law, we may process personal data based on your consent, to provide goods or services you request, to facilitate a transaction, to comply with legal obligations, or for lawful operational, security, and fraud-prevention purposes. Where consent is required, we will seek it through an appropriate mechanism. Where processing is based on consent, you may withdraw consent; withdrawal may affect features that require that processing.
We do not sell personal data as a standalone commercial product. We may share necessary information with payment processors, courier and logistics providers, hosting and database providers, authentication services, analytics and marketing providers where permitted, customer-support providers, professional advisers, and government or law-enforcement authorities where required or permitted by law. If la quanse is involved in a merger, acquisition, restructuring, financing, or sale of assets, personal data may be transferred as part of that transaction subject to applicable safeguards.
The website may contain payment, authentication, analytics, logistics, social, advertising, AI, or other third-party integrations. Those providers may have their own privacy policies and terms. Some providers may process or store information outside India. We take reasonable steps required by applicable law, contractual obligations, and our security practices to protect information transferred internationally.
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law. Retention may depend on account status, open orders or disputes, tax and accounting requirements, fraud prevention, security, and legal claims. When information is no longer required, we may delete, anonymise, or securely dispose of it subject to lawful retention requirements.
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction. Safeguards may include access controls, authentication, secure transmission, monitoring, vendor controls, security testing, backups, and access restrictions. No internet transmission or storage system can be guaranteed to be completely secure.
Subject to applicable law, you may request information about processing, correction of inaccurate information, deletion where applicable, withdrawal of consent, and grievance redressal. We may need to verify your identity before fulfilling a request. You may opt out of promotional communications using the unsubscribe link or by contacting us. Essential transactional and security communications may continue.
Our services are intended primarily for adults. We do not knowingly seek to collect children’s personal data for purposes not permitted by applicable law. Where laws relating to children apply, we will follow the applicable requirements and safeguards.
We may use necessary cookies for login, shopping bag, checkout, payment, security, and fraud prevention, as well as optional functional, analytics, and marketing technologies where permitted. Where consent is required, we will provide an appropriate consent and preference mechanism. More information is available in our Cookie Policy.
We may update this Privacy Policy to reflect changes in services, technology, data practices, vendors, or applicable law. The updated version will be published on this page with a revised last-updated date.
For privacy questions, requests, or complaints, contact support@laquanse.com. Please provide enough information for us to understand and verify your request. Do not send passwords, full payment-card numbers, CVVs, OTPs, UPI PINs, or other sensitive authentication credentials by email.